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Break-Fix Service Desk

Break-Fix Service Desk

Side view portrait of young man connecting cables in server cabinet while working with supercomputer in data center

Get Responsive On-Site Support to Take Care of Any AV Issues – Quickly!

Our expert team will address the problems with your AV system, with expertise & communication ensuring maximum uptime, because when the system is down, you’re not operating at optimal efficiency.

Don’t wait days for an unqualified technician to arrive & not fix your problem.

It Took Too Long to Get the Technician On-Site

You called in at 10am on Monday & didn’t get support until the following week.

The Technician Did Not Understand the System That Needed Service

The technician was unprepared to address the problem at-hand.

Escalation Means a Second Visit

The technician had to come back multiple times because there was nobody available to help with higher or remote level service.

Our Break-Fix Service Desk Includes:

  • Dedicated Service Administrator
  • Qualified, Certified Trained Technicians
  • Engineering Support
  • Clearly Written Communication
  • Fair Pricing That’s Easy to Understand
  • In-House Escalation Process

Our process includes email written communication (confirming insurance requirements for proper access), reiteration of the issue(s), date & time of arrival, name & contact info of the technician, cost for the visit, & a final call summary that describes solution & recommendations. It’s all managed internally by our web-based Captus Systems’ Service Desk Portal.


At Captus Systems, we provide great service that never leaves you wondering what happens next.

Yeah. Together, We’ve Got This!


Connecting All People To Unified Solutions

CAPTUS SYSTEMS pioneers as the foremost Audio Visual Design Company, revolutionizing Audio Visual Projects by merging them with an IT core. Our foundation lies in leading-edge Technology, delivering excellence through a blend of expertise and professionalism. With a focus on AV, IT, and Unified Communications Systems, we bring innovation to every project. Welcome to AV2.0 where cutting-edge solutions await.

At Captus Systems, our elite team comprises industry experts in Audio Visual, Information Technology, Project Management, Healthcare, Corporate services, and Administration. With a track record of designing and implementing cost-effective solutions for global leaders in Healthcare, Media, Technology, Higher Education, and Legal sectors, our collective leadership experience spans over 120 years.

What We Do

CAPTUS SYSTEMS consistently achieves exceptional outcomes through our meticulously crafted Captus Systems Design Process (CDP). This structured approach guarantees the fulfillment of all project requirements, culminating in top-tier audio quality, crisp video output, user-friendly interfaces, comprehensive documentation, unparalleled customer service, and exemplary project management. Take advantage of our complimentary design services to streamline your project budgeting and planning.

Why Captus Systems

Captus Systems surpasses expectations by leveraging proven best practices and processes to value engineer and deliver cutting-edge AV2.0 solutions, connecting people to unified solutions seamlessly. Our services encompass design, consulting, delivery, installation, project management, and ongoing system support.

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