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Responsive On-Site Support

Responsive On-Site Support

Our Break-Fix Desk Protocol Resolves AV Issues – Quickly!

The Captus Systems’ issue resolution process includes the following: Written e-mail communication (confirming insurance requirements for proper access); reiteration of the problem(s); date & time of arrival; name & contact information of the technician; cost for the visit; & a final call summary describing a solution & recommendations. And it’s all managed internally by our web-based Captus Systems’ Service Desk Portal.

Captus Systems Will Never Leave You Hanging

Getting a Technician On-Site – ASAP

We guarantee a fast response – because when your system is down, you’re not operating at optimal efficiency.

We’re Prepared to Address the Problem At-Hand

Our technicians always arrive prepared with the appropriate service protocols for your system.

Our Goal – One and Done!

There’s no need for us to return several times – we do what’s necessary to make the fix the first time that we respond to your call.

Our Break-Fix Service Desk Includes:

  • Dedicated Service Administrator
  • Qualified, Certified Trained Technicians
  • Engineering Support
  • Clearly Written Communication
  • Fair Pricing That’s Easy to Understand
  • In-House Escalation Process

Our expert team addresses the problems with your AV system with the expertise & communication that ensures maximum uptime.


At Captus Systems, our Break-Fix Services never leave you wondering what happens next.

Yeah. Together, We’ve Got This!


Connecting All People To Unified Solutions

CAPTUS SYSTEMS pioneers as the foremost Audio Visual Design Company, revolutionizing Audio Visual Projects by merging them with an IT core. Our foundation lies in leading-edge Technology, delivering excellence through a blend of expertise and professionalism. With a focus on AV, IT, and Unified Communications Systems, we bring innovation to every project. Welcome to AV2.0 where cutting-edge solutions await.

At Captus Systems, our elite team comprises industry experts in Audio Visual, Information Technology, Project Management, Healthcare, Corporate services, and Administration. With a track record of designing and implementing cost-effective solutions for global leaders in Healthcare, Media, Technology, Higher Education, and Legal sectors, our collective leadership experience spans over 120 years.

What We Do

CAPTUS SYSTEMS consistently achieves exceptional outcomes through our meticulously crafted Captus Systems Design Process (CDP). This structured approach guarantees the fulfillment of all project requirements, culminating in top-tier audio quality, crisp video output, user-friendly interfaces, comprehensive documentation, unparalleled customer service, and exemplary project management. Take advantage of our complimentary design services to streamline your project budgeting and planning.

Why Captus Systems

Captus Systems surpasses expectations by leveraging proven best practices and processes to value engineer and deliver cutting-edge AV2.0 solutions, connecting people to unified solutions seamlessly. Our services encompass design, consulting, delivery, installation, project management, and ongoing system support.

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