Our Break-Fix Desk Protocol Resolves AV Issues – Quickly!
The Captus Systems’ issue resolution process includes the following: Written e-mail communication (confirming insurance requirements for proper access); reiteration of the problem(s); date & time of arrival; name & contact information of the technician; cost for the visit; & a final call summary describing a solution & recommendations. And it’s all managed internally by our web-based Captus Systems’ Service Desk Portal.
Captus Systems Will Never Leave You Hanging
Getting a Technician On-Site – ASAP
We guarantee a fast response – because when your system is down, you’re not operating at optimal efficiency.
We’re Prepared to Address the Problem At-Hand
Our technicians always arrive prepared with the appropriate service protocols for your system.
Our Goal – One and Done!
There’s no need for us to return several times – we do what’s necessary to make the fix the first time that we respond to your call.
Our Break-Fix Service Desk Includes:
- Dedicated Service Administrator
- Qualified, Certified Trained Technicians
- Engineering Support
- Clearly Written Communication
- Fair Pricing That’s Easy to Understand
- In-House Escalation Process
Our expert team addresses the problems with your AV system with the expertise & communication that ensures maximum uptime.
BOTTOM LINE:
At Captus Systems, our Break-Fix Services never leave you wondering what happens next.
Yeah. Together, We’ve Got This!