Responsive On-Site Support

Responsive On-Site Support

Our Break-Fix Desk Protocol Resolves AV Issues – Quickly!

The Captus Systems’ issue resolution process includes the following: Written e-mail communication (confirming insurance requirements for proper access); reiteration of the problem(s); date & time of arrival; name & contact information of the technician; cost for the visit; & a final call summary describing a solution & recommendations. And it’s all managed internally by our web-based Captus Systems’ Service Desk Portal.

Captus Systems Will Never Leave You Hanging

Getting a Technician On-Site – ASAP

We guarantee a fast response – because when your system is down, you’re not operating at optimal efficiency.

We’re Prepared to Address the Problem At-Hand

Our technicians always arrive prepared with the appropriate service protocols for your system.

Our Goal – One and Done!

There’s no need for us to return several times – we do what’s necessary to make the fix the first time that we respond to your call.

Our Break-Fix Service Desk Includes:

  • Dedicated Service Administrator
  • Qualified, Certified Trained Technicians
  • Engineering Support
  • Clearly Written Communication
  • Fair Pricing That’s Easy to Understand
  • In-House Escalation Process

Our expert team addresses the problems with your AV system with the expertise & communication that ensures maximum uptime.

BOTTOM LINE:

At Captus Systems, our Break-Fix Services never leave you wondering what happens next.

Yeah. Together, We’ve Got This!

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